Gilda's Club Lowell LaughFest Grand Rapids Cancer Support Communities

Fundraising F.A.Q.

General

Can Friends & Family Donate?

Can friends and family make a donation to a Participant by going through the main website?

Answer:

Yes – the more, the better!  On the home page of the website, friends and family can locate a participant by clicking on Find Someone’s Page.  By typing in the name of the Participant, you will be directed to their personalized run page. The Donate button on that person's page will take you directly into donating to their personal fundraising goal.

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Is my Information secure?

Is my Information secure?

Answer:

Yes, Gilda’s Club Grand Rapids has made every effort to protect your information. We use the latest industry-standard SSL encryption techniques to make sure that your credit card information, passwords, and personal information travel securely over the internet.

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How does Gilda's Club utilize the contributions?

How does Gilda's Club utilize the contributions?

Answer:

Money raised through West Side Walk supports the mission of Gilda’s Club to provide free emotional healthcare to children, adults, families, and friends on any kind of cancer journey or those grieving the death of someone in their life due to any cause.
You can also visit our website at www.Gildasclubgr.org or call us at 616-453-4800.

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I want to volunteer to help the day of the walk. How do I do this?

I want to volunteer to help the day of the walk.  How do I do this?

Answer:

Woo Hoo – we LOVE volunteers!  Please call Gilda’s Club Grand Rapids at 616.453.8300 and ask for Alysia LaBonte. You can also email Alysia (alabonte@gildasclubgr.org) about volunteering. And know that we appreciate your help in advance.

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How do I make additional online registrations?

How do I make additional online registrations?

Answer:
Simply Login to your West Side Walk account:
  • If you previously registered only yourself, use the Register Additional People button found under Participant Tools.
  • If you previously registered a group, you can use the Register More People found at the top of your Family/Group Registration Status box.

Once additional registrations are complete, click Send Instructions (under Participant Tools) to send email instructions for new registrants to create their profile on the website.

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Who can I call or contact if I have questions ?

Who can I call or contact if I have questions about West Side Walk 2017?

Answer:

Please call Gilda’s Club Grand Rapids at 616.453.8300 and ask for Shawn Ruetz. You can also email Shawn (sruetz@gildasclubgr.org) with questions

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How can I see who has made a donation on my personal page?

How can I see who has made a donation on my personal page?

Answer:

Log into your personal page using your username and password to view your Donor list and the amounts that have been donated.

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What should I do with cash and/or checks that I receive?

What should I do with cash and/or check donations that I receive?

Answer:

As you fundraise, you may receive cash and check donations in addition to online donations. To apply the cash/checks amounts to your online fundraising total, select the "Manage Donations" option in your Participant Tools area and add details of the check or cash donation there to immediately add it to your fundraising total.Then you need to mail or drop them off to the clubhouse within a week of their receipt.  Once a donation is processed in the office, the donation amount will be permanently added to your total.

Mail cash/checks to Gilda’s Club Grand Rapids, 1806 Bridge St. NW, Grand Rapids, MI 49504 Please be sure to include your full name and team name if applicable.

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Can I register more than one participant at a time?

Can I register more than one participant at a time?

Answer:

Yes, you may register more than one person at a time but you must provide all names at the time of registration. You are able to add more registrations at a later date (see other FAQ item).  
IMPORTANT: Do not use the same email for more than one individual. Leave email field blank if there is no separate email to enter. Families will be able to manage child profiles upon completing registration.

ADDITIONAL REGISTRATION INFO (date of birth, shirt size, gender and more)
Once names have been entered, the next screen will provide an Additional Registration Info  button for each person registered. You MUST complete child information at this time if they have not been registered with an email address.  If you have provided an email address but cannot complete the info for someone else, the individual will receive an email with a link to complete their own info.

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I forgot my username and password. How can I find out what they are?

I forgot my username and password.  How can I find out what they are?

Answer:

Don’t you hate when this happens?  Remember that your username is the email address used to register and your password is case sensitive.  On the login screen, click on the “I don’t know my password” link to find your password. You will receive an email with your username and password.

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