Gilda's Club Lowell LaughFest Grand Rapids Cancer Support Communities

Fundraising F.A.Q.

General

How can I see who has made a donation on my personal page?

How can I see who has made a donation on my personal page?
Answer:

Log into your personal page using your username and password to view your Donor list and the amounts that have been donated.

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Can friends and family make a donation to a Participant?

Can friends and family make a donation to a Participant?

Answer:

Yes – the more, the better!  On the home page of the website, friends and family can locate a participant by clicking on the “Find Someone’s Page” button.  By typing in the name of the Participant, you will be directed to their personalized run page. Using the Donate button at the top will take you directly into donating to that person’s page.

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I forgot my username and password. How can I find out what they are?

I forgot my username and password.  How can I find out what they are?

Answer:

Don’t you hate when this happens?  Remember that your username is the email address used to register and your password is case sensitive.  On the login screen, click on the “I don’t know my password” link to find your password. You will receive an email with your username and password.

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How do you utilize my contribution?

How do you utilize my contribution?

Answer:

To get more information on how we use contributions, pleasevisit the "support our work" pages on our websiteor call us for additional information.

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What should I do with cash and/or check donations that I receive?

What should I do with cash and/or check donations that I receive?
Answer:

As you fundraise, you may receive cash and check donations in addition to online donations. When logged into your personal page, you will find a Manage Donations  link located under the Participant Tools  section. In order to apply the cash/checks amounts to your online fundraising total, you need to enter the donor information and amount using that page, and then mail the donations to us no later than 7 days after they were received. Once a donation is processed in the office, the donation status will be updated on your Manage Donations  page.

Please be sure to include your full name and team name if applicable when mailing in your cash and/or check donations.

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Is my Information secure?

Is my Information secure?

Answer:

Yes, we made every effort to protect your information.  We use the latest industry-standard SSL encryption techniques to make sure that your credit card information, passwords, and personal information travel securely over the internet.

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